Problem solving, knowledgeable and friendly.
Helpdesk service is Eco’s very own support line designed to aid the operational delivery of Eco Consult and Eco FM Delivery. It can also act as a standalone solution for tenants, contractors and landlords within any property sector.
The systems managed by Helpdesk are at the forefront of helpdesk technology. Eco's own system is driven by a fully integrated building management solution that goes well beyond the standard CAFM packages that are commonplace within property management.
Our systems have been developed over 10 years and we take great pride in showcasing them - please contact us on 0844 879 7610 for a full demonstration.
The Helpdesk team is structured with clear lines of escalation from call handler to customer service director.
Our teams are trained in all areas of property management call handling and specialise in a chosen sector covering, to name a few, commercial, healthcare, student accommodation, leisure and residential.
Our Helpdesk operatives also go through a personal development plan including, but not limited to:
ABOVE ALL ELSE - WE ARE NOT A CALL CENTRE!
Eco are continuously improving our systems and have introduced a Near Field Communication (NFC) solution to our management system. This secure technology - similar to contactless payment systems - gives true real time reporting and transparency to all stakeholders. Giving real time updates, precise location/duration of works and up-to-date asset information.
This unique fully interactive system is based purely on cloud software, therefore neither Eco IPS or its clients are tied to old-fashioned servers or access restrictions.
Eco also manage and provide a cloud-based document storage portal which is accessible anywhere and anytime by clients, contractors and building managers via any web-enabled device. This means you have unrestricted access to Health and Safety as well as compliance documentation whenever needed.
Every service or integrated solution can be bespoke to your requirements and you are involved at every stage.
To learn more, contact us and one of our specialists will be happy to talk through Eco’s services and systems.